Q. I sometimes need to place an order late in the day. Can I do my ordering after business hours?

A. You can place orders online 24 hours a day and your order will be shipped on the next business day. If you have questions or would like to place an order over the phone, please contact us by phone. If unavailable, we will return your phone call as soon as we can.

Q. When will my order ship?

A. All orders, including those orders placed on Saturday or Sunday will be processed the following business day.

Q. How can I pay for my products?

A. We can charge a credit card once you give us authorization. We also offer paypal or wire transfer payments for those requesting it.

Q. Can I choose which freight method to use?

A. Yes. We offer UPS for most items and some products we have Fed Ex, USPS, and DHL services available.


Q. How do you handle returns?

A. All merchandise that is returned for convenience is subject to a 10-15% restock fee. Prior to sending any merchandise back to us, you must first contact your Sales Representative to obtain an RA# (Return Authorization number). See the Returns Policy by clicking here.


Q. What happens to back ordered items?

A. There are several options available for back ordered items. Ideally, there would never be back orders but sometimes that is the case. During ordering, you can chose to either ship the order complete or ship with back orders. When those back orders arrive, your sales representative can either automatically ship them as they arrive, hold them until all the back orders arrive, or call you before shipping anything. We are here for you.


Q. How do I track my orders?

A. By logging onto your account at www.sneak-a-peek-optics.com. Click on Track Your Order to view details.


Q. What happens to my order if there are items out of stock?

A. If all of the products on your order are in stock, we will immediately fulfill the order. Any orders that are only partially in stock will be held until 100% of the order is filled. Requests to ship partial orders must be communicated to your Sales Representative ahead of time.


Q. How do I access weekly sales specials?

A. Visit our Smokin' Deals page for the latest deals and special pricing.

If you have any other questions, we're always glad to help. Please visit the CONTACT US section of this Web site to e-mail one of our service professionals or account representatives. We will make every effort to answer your questions quickly and get you the information you need.