SHIPPING POLICY

Shipping/Mailing Address

We can only ship products to the billing address on the credit card unless prior arrangements are made. Please go to the contact us page to send an email or call us if you need your order shipped to a different location.

Shipping Deadlines

Orders received (for in-stock items) will ship within one (1) business day of receipt and confirmation of payment.

Carriers

We ship all orders by UPS. We can ship using USPS or FEDEX, upon request. Unless otherwise specified, orders will be shipped by standard UPS Ground service. Please note that certain product that is classified HAZMAT or ORMD will not be shipped by air under any circumstances.

Freight Costs

We will add freight charges to the customer's invoice for all orders, unless otherwise specifically agreed to before the order is shipped.

Please contact your Customer Service Professional for details on shipments outside the 48 Continental States.

Parcel Insurance

We will insure parcels at the published carrier insurance rate and bill the customer unless otherwise instructed by the customer in writing. Should the customer choose to self insure, we have no liability for lost or damaged parcels, once the parcel leaves any of our warehouses.

International Shipments

Please note that certain products distributed by us are not available for export. Check with your sales representative for details.

RETURN POLICY

Customers must obtain a Return Authorization # before attempting to return any merchandise. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first. We will not accept any returned merchandise without a valid RA#. To obtain an RA #, call us at 435-590-6383, or email us at info@sneak-a-peek-optics.com. A customer service representative will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.

Return Auth # Required

We will not be obligated to accept any returns of product submitted more than 45 days after shipment of such products to customer, excluding returns of defective product. RA #'s have a validity period of 30 days from the date of issue.

Restocking Fees

Non-defective merchandise returned to us for any reason other than a mis-ship of product will be subject to a 15% restocking fee. Product must be received by us in original condition and within 30 days of our shipping date, or it cannot be accepted for return.

Warranty

We are not a warranty repair station, and therefore MAKE NO EXPRESS OR IMPLIED WARRANTY WHATSOEVER WITH RESPECT TO ANY MERCHANDISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The only warranties provided are provided by the manufacturer and are as contained in each manufacturer's package. All requests for warranty information, repairs, and claims should be made directly to the manufacturer. Please ship all repairs directly to the manufacturer to avoid delays.